Outliers

There are outliers constantly. Sometimes planned. Sometimes unplanned. And sometimes when they occur, it’s worth embracing.

Bravery

More painful than making a mistake, is owning up to it. That is, until it’s exposed by someone else. Best to be brave and bite the bullet now.

What Do Customers Actually Care About?

I approached the key copy kiosk, hopeful that I could quickly duplicate my key without assistance. But as I tried to operate the seemingly straightforward machine, a prompt appeared instructing me to find a store associate. I scanned the area, but on a busy Saturday morning employees were scarce. After a few minutes of wandering,…

Values

A value gains it’s footing once it’s stated. Once it’s tested and tried. Opposed, berated, and emerging victorious.

The China Is Still Intact

She stopped asking for permission and started making decisions. Not like a bull in a China shop of way, but in a way that was direct, purposeful. Leaving the China still intact!