There’s no power like the power of a FlixBus driver, airline gate agent, or ticket patroller on public transportation. There’s no stress like being a hostel receptionist. I’ve seen a man check in a group of 40 international students, ask a man to leave the hostel because he was smoking in the room, which he…

Less about what you’re doing and more about how you’re doing it. The heart is visible, not just on one’s sleeve. Not just for you, but what is the heart state of the other?

The genuine heart. Can’t be faked, can be felt. Don’t try and tune it off.

It’s a reoccurring question. An opportunity to deliver an experience. The best answers are stories.

A choice away. A decision to make. Action to take.