There’s no power like the power of a FlixBus driver, airline gate agent, or ticket patroller on public transportation.

There’s no stress like being a hostel receptionist.

I’ve seen a man check in a group of 40 international students, ask a man to leave the hostel because he was smoking in the room, which he continued to deny, and answer the phone from the local police asking to see their security footage all within 30 minutes.

And when you play the role of the traveler, what do you see first, the role or the person behind it?