The Lie Prohibiting Forgiveness

By forgiving those who wounded us, we are NOT saying that “it didn’t matter” or “what happened didn’t hurt me.” No. It mattered, deeply. But as long as we refuse to forgive we remain the other persons prisoner and they will continue to hurt us. I remember when I was reading Nonviolent Communication and thinking…

Question Everything

It’s crazy how many biases we subconsciously adopt. Wearing other perspectives, especially ones that don’t align with your commonly held views, can bring valuable new insights. Do you like to stretch on a daily basis? Why? What are the benefits? Would your time be best spent elsewhere? What is the goal of your daily stretching?…

A New Perspective On Objection Handling

A key skill of a sales person is to overcome objections. Often we think the best way to overcome objections is to answer them. But often we just make one of the most common mistakes in sales. News flash: it is not the primary role of salespeople to provide answers. It’s to help the customer…

Your Customers Have Customers

Think about it. Let your mind marinate in the awesomeness of that sentence. Your customers have customers. They have a group of people that they are trying to serve, please, and delight. If you can help them do that better, you’re going to be a valuable addition to how they serve their customers. Enjoy this…