What you needed to hear was being said. It just wasn’t the loudest voice. Maximum volume and mute sound the same. In both cases, you can’t hear what they’re trying to say.

…about a topic that someone close to you loves that you wouldn’t pick up on your own. Read a book to build your empathy. Read a book to learn what a nutmeg play in soccer means.

If you did nothing as a leader but listen, would that be a win? Or is listening without action even worse? Better to know the qualm is not understood than to know it’s ignored.

Who let’s tomorrow worth about itself? Who offers a question, instead of showing belief? Who pretends to appease instead of protecting what is precious?

I have a friend that runs a virtual assistant business. They have a problem, they don’t have enough customers and they’re having trouble getting more. This is entry number one in how we’re working together, and a space to reflect on areas for improvement. First, I get a sense of the business. After sharing more…