We built a tool to help our engineers make improvements based on customer feedback faster. Only problem, they weren’t using it. Two clicks to get to the recommendation, wasn’t that easy enough? One click included navigating a list of 24 customer accounts that weren’t sorted in alphabetical order. The other click to select the appropriate…

“I don’t know”, is the starting point, not the end. A step forged forward. Find a path and try.

It’s not every day that you find yourself laughing out loud after reading words on a page. Fortunately for me, this was not a typical day. Here are some of my favorite quotes (so far!) from the classic, Rebecca Of Sunnybrook Farm. I only wish I’d known how to take a little of my foolishness…

I kept leaving meetings that felt like turf wars. Every concession on my end felt like ground they’d gained, and somehow I felt like I needed to defend my territory. Instead of aligning our troops to march in the same direction, they were colliding head-to-head. But I had no idea what I was doing to…

My favorite part of being human, is being human with other humans. Here’s when I felt fearful, you too? Here’s when I felt insignificant, you too? Here’s when I felt trapped, you too? Here’s when I felt joy, you too?