I sent a package to the wrong address.

Totally my fault.

I left a note on the door.

I talked to the person in the neighboring apartment.

I called the sign in the yard.

I called the sign in the yard again, and again.

I called the company.

The customer service rep’s name was Matt.

Matt was willing to do the impossible, mark the item as lost and ship me another.

I was shocked.

Now I want to shop there more – but I’m not a spender for the sake of spending so for now I’m just a happy customer.

But I’ll definitely tell my friends.

And undoubtably, I wouldn’t have told my friends otherwise.

Being customer focused pays.

Photo by Anna Naylor on Unsplash.