The unexpected. It’s unplanned, a surprise, an adeventure. These are moments that have lasting impact but are the ones you had little foresight on. From the unexpected I entertain ideas that I otherwise would not have crossed my mind. Ideas to do more with what I have. Ideas to be more grateful for what I…

The killer of creativity and innovation. How do you identify bureaucracy? Sure tell signs include: rules can’t be explained, policies don’t favor the customer, no redress from a higher authority, no answer to reasonable questions, and no guaranteed response time. The best defense is preventative action. And in order to defeat a force you first…

Of 100 people, one might read the self help book you recommended, the other 99 will read your actions. Your actions, example, and choices are some of the greatest factors in presenting a compelling case to persuade action. When at a crossroad realize it’s not just going to impact you, but it will be an…

This journey began on October 30, 2017. What started as a 30-day writing challenge is now a 741-day habit. To put it bluntly, the growth over that time has been beyond what I ever imagined. Here are a few highlights, and things I didn’t expect to learn, from this journey. Showcase your work I love…

It always comes back to the customer. It is your role to serve them. And in sales, it is your role to maximize their investment. In order to accomplish the above with excellence you need to establish trust. This is no easy task, but there is good news. Selfless love destroys mistrust. So how can sales…