What’s a sign that people value their values? If you hold people to them they will appreciate it. Are you that person? Photo by Solen Feyissa on Unsplash.

To provoke delight is the reward of excellent user experience. A deep understanding of users, what they need, what they value, their abilities, and also their limitations is no small feat. With the unique atmosphere of stress, and opportunities for confusion, found in the airport experience an additional level of complexity is added to the challenge…

It’s always interesting to compare perspectives. After all, people see things you don’t. What happens when you compare perspectives on your characteristics? I was curious so I asked my friends, what are the top five character traits you think I display? Here is the result: 1. Loving, ambitious, focused, curious, stubborn2. Generous, extremely caring/loving, inspires…

Science is not some mysterious larger than life force. It’s just the name we give to the bright ideas that individual guys have when they’re lying in bed at night… – The Book Of Strange New Things Design surrounds us. And design requires an element of science. Entire livelihoods are spent designing goods we take…

Kim Scott is the author of “Radical Candor” a book that presents a compelling case for the two core elements that make up a good boss. First, you must care about the people you manage. And second, you must deal with them in a direct and honest way. I’m not very comfortable with radical candor,…